Michelin AIM FZE. ("Michelin"), respects the private lives of the visitors and users of its Internet sites. This document describes the practices adopted by Michelin concerning personal data, including the circumstances in which it may be collected, the purposes for which it may be used, and the people for which it is intended. Each Michelin Internet site has a particular aim and has characteristics which are unique to it. If additional personal data acquisitions are necessary for a Michelin Internet site in particular, you will be so informed on the site.
Table of Contents
Personal Data
Collection of Personal Data
Use of Personal Data
Recipients of your personal data
Shelf Life
Right of access, Modification, or Opposition
Data Security
Cookies
International Transfers of Personal Data
Interactive Services
Children's Privacy
Links to Third Party Sites
Trademark and Copyright Notice
Consent to This Privacy Policy
Amendments
1. Personal Data
Generally, most Michelin Internet sites do not require you to disclose your personal data. It may be that Michelin requires you to provide your personal data in order to better meet your needs, for example, to establish a correspondence, to respond to a request, and other similar circumstances. “Personal data” may include your name, address, telephone number, email address, and other specific information such as a user name, password, or account information.
2. Collection of Personal Data
Michelin will collect your personal data with precise, explicit, and legitimate goals. It will not treat this data in a way that is incompatible with these goals. Michelin is committed to collecting only the information that is adequate, relevant, and non-excessive, taking into consideration the goal for which it is collected. Michelin will take all reasonable measures to ensure that the personal data collected is accurate. Michelin will not collect any personal information about you unless you provide it to us voluntarily.
3. Use of Personal Data
Michelin uses your personal data within the strict limits of the goals for which it was collected. As an example, Michelin may use your personal data to:
Provide you with information on its products and services;
Carry out and follow your transactions;
Allow you to take part in the interactive aspects of its sites;
Fulfil a site user request (brochure fulfilment, send marketing or promotional materials including e-mails or other information)
Respond to your comments or requests for information
Make the user experience more customer-friendly
Compile user data that is stored in our corporate database and may be used for marketing and other purposes
Match personal data collected here with data about you that we collect offline
Comply with legal requirements
Michelin is committed to not using your personal data without your prior consent.
4. Recipients of your Personal Data
Data collected | Purpose / Activity | Type of Data | Lawful basis for processing | Retention period |
Information you give to us when you enter a competition or promotion (“Promotion Data”). | To enable us to send you further information about the promotion, competition or a prize (if you are the competition winner). Unless we state otherwise when we collect your information, we will only use this information for managing and administering the competition or promotion. | Promotion Data might include, for example, your name and e-mail address. If you win a prize we may request your full address to enable us to send you your prize. | The performance of an agreement between you and us to enter the competition or promotion. | Unless we specify a different retention period at the time of the competition, we will delete any personal information collected no later than 24 months after the competition or promotion end date. |
Information you provide to us when you complete a survey or respond to a questionnaire or submit a review or feedback (“Review Data”). | To collect information about a specific matter, for example, our services to you or reviews of our products. In many cases surveys and questionnaires are anonymous and we only collect personal information for statistical data. If this is not the case, we will let you know at the time of collecting the information. | Information may include your full name, your email address and other personal data requested. | We will use our legitimate interests in the monitoring and improvement of our products and services to our customers and users as the legal basis for processing Review Data. | While we like to retain reviews and feedback from you to help other website users, we will anonymise or delete your reviews and feedback after 6 years. Any information collected pursuant to a survey or questionnaire will be deleted within 3 years of you submitting your responses. Any information retained will be statistical data only. |
If you register for any of our digital products or services via an account we will request information to enable us to identify you and provide the products and services to you (“Account Data”). | Account Data will be processed for the purpose of operating our websites, providing digital services you sign up for, communicating with you about those digital products and services and maintaining back-ups of our services. | Account Data will include your full name, email address. We may also ask you to set a password so you can securely log on to your account. | The performance of an agreement between you and us for the provision of the digital product and services is the legal basis for processing Account Data. | We will retain Account Data for as long as you have an account with us. If you do not access your account for 36 months, we will delete your account data so that we do not keep information for longer than is necessary. You can, of course, create a new account if you like. |
Information you provide us when using location services, for example our dealer locator (“Location Data”). | This information is used to identify dealers in that surrounding location. | To use some of our services we request a location or use your device’s location. | The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Location Data. | Location Data is not retained by us. You can amend your browser settings if you do not wish to share your device’s location with us. |
Information you provide us when you communicate with us, e.g. by email or contact us form via our websites or through the live chat function on our website (“Communication Data”). | This information is used to enable us to respond to or following up on your comments, queries or questions. | Information may include your full name, your email address and other personal data you provide us to enable us to deal with your communication. | We will use our legitimate interests in assisting you and answering your communications as the legal basis for processing Communication Data. | We will hold on to Communication Data for as long as it is necessary to enable us to deal with the matter relating to the communication. Once your matter has been dealt with, unless we inform you otherwise, we will delete Communication Data within 36 months. |
5. Shelf Life
Michelin will not preserve your personal data any longer than it is necessary to achieve the goals for which it was collected or for the time period required by law.
6. Right of Access, Modification, or Opposition
You can ask Michelin for access to your personal data in its possession, and you may modify this data if it is not accurate. You have the right to prohibit Michelin from collecting or disclosing your personal data. As regards commercial prospection, you can use your right of opposition without any justification. For the exercise of these rights, please notify the webmaster of the Internet site concerned and/or the Privacy Officer.
7. Data Security
Michelin has established measures to ensure the confidentiality, safety and integrity of its systems containing your personal data. The access to the personal data is restricted to those with a business need to know and who are required to observe these rules. On Michelin’s commercial sites, the collection of the banking coordinates will be carried out within the framework of effective processes of security of the payments. These measurements can consist of encryption during the collection or transfer of confidential data. Michelin takes care to ensure that your personal data is not altered, damaged or misused.
8. Cookies
A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.
A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all your browser's windows, or when you shut down your computer, the session cookie disappears forever.
A "persistent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or a few years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
Michelin collects data relating to how you use our Internet sites to improve our service to visitors and users of these sites through the use of cookies, which are files that your Internet navigator places on your hard disk when you visit a site. The cookies do not make it possible to identify you personally. The recorded data can be information such as which pages you consulted, the date and time of such consultation, and other tracking information. You can parameterize your navigator so that it informs you of the presence of cookies and provides you with the option of accepting the cookies. You can also parameterize your navigator to decontaminate the cookies.
Michelin may allow other companies, called third-party ad servers or ad networks, to display advertisements on the website. To do this, ad networks place a persistent cookie on your computer. This allows the ad network to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver advertisements that they believe will be of most interest to you. Michelin does not have access to or control of the cookies that may be placed by the third-party ad servers or ad networks.
The website may use spotlight tags, web beacons, GIF and pixel tags, banner ads and links which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. We may use web beacons to collect information that will enable us to improve our site.
When you visit the website the server housing the pages automatically generates a "session log." We use session logs to help us determine how people navigate through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we're providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the website that referred you, the pages you visited and the date and time of those visits.
Users may be directed to the website via banner ads or site links. Ads or site links that are placed by the website use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user.
9. International Transfers of Personal Data
Michelin is an international company that has databases in the various countries where it operates. Michelin can transfer your personal data within the company or to its external partners located outside of your home country. Because the level of data protection is not homogeneous on a world level, we do not transmit your personal data to third party companies outside of the European Union unless these companies offer contractually the same or similar level of protection of your personal data that Michelin offers. For the transfers within Michelin, the company has adopted Binding Corporate Rules (“BCRs”) to govern the transfers of personal data coming from the European Union. A copy of these rules is available on written request..
Michelin may share collected personal information about you with other companies within the Michelin family of companies or subsidiaries. Our "family of companies" is the group of companies related to us by common control or ownership. We share information within this "family" as a normal part of conducting business and offering products and services to our customers.
Personal information that you provide to Michelin may be shared with our authorized Michelin dealers, TYRE PLUS or EUROMASTER’s franchisee. This is necessary in order to provide a dealer with information for purposes of contacting you in their regular course of business. The dealer or the Franchisee is not restricted by Michelin in their use of your data.
10. Interactive Services
Certain Michelin Internet sites contain interactive functions. You can, if you wish it, use these interactive functions by filling a form with inscription. This form requires you to disclose certain personal data. This personal data is collected with an aim of improving the interactive services and of meeting your needs. The users registered with these services can have access to the information provided at the time of the inscription, and they have the right to modify or destroy the information provided at any time.
11. Children's Privacy
Michelin Internet sites are generally not intended for minors (less than eighteen (18) years of age). If you are a minor, we encourage you not to transmit personal information without the authorization of your parents.
Michelin does not knowingly intend to collect personal information from children under 13 years of age.
If a parent is interested in accessing the personal data on their children that is collected on the website, you can access this information by contacting the webmaster. Michelin will use reasonable efforts to supply you with the information you have requested.
12. Links to Third Party Sites
Michelin Internet sites can include hyperlinks to third party sites. Michelin does not control these sites and thus cannot be held responsible for their practices relating to the confidentiality and security of your personal data. We invite you to review those sites’ privacy policies before using them or providing them with your personal data.
13. Trademark and Copyright Notice
Please consult our Terms of Use for further information.
14. Consent to this Privacy Policy
By using this website, you signify your assent to this Privacy Policy. If you do not agree with any term in this Policy, please do not use this site or submit any personally identifiable information.
15. Amendments
Any amendments will be posted at this URL and will be effective when posted. Thus, please check this page periodically.